The Business Excellence Bootcamp has been the single most impactful event I have ever run and I'm updating it all for 2019 - so even if you've been on it before you should come again next July.


How do companies like Disney manage to get 60,000 employees to do the right things for customers all the time, whilst smaller businesses struggle to get a team of six to do the right things consistently?

Over these two days you’ll get the answer – and so much more.

You’ll discover practical ways to engage with and understand your customers better than any of your competitors.

You’ll go away understanding exactly what world class service really means and, more importantly, knowing what needs to happen in your business in order to make it a reality.

You’ll dissect the actions you can take to create tangible, genuine loyalty to you and your brand AND crucially, you’ll understand how to get all your staff pulling in the same direction and doing the right things every time...

If you’re running a business that employs more than half a dozen staff – or intend to do so – then this event is essential for you. It’ll be best in-person, with you and me in the room – but it’ll also be hugely helpful via Livestream.